WAYFARER Agency

Terms of use

Updated 16 October 2026

These terms govern the use of wayfareragency.com and the relationship between you and WAYFARER Agency. By using the site or sending an enquiry, you agree to them.

Who we are

WAYFARER Agency is the travel and experiences division of the WAYFARER group, operated by G. Silveirado Global Ltda., a travel agency registered with Cadastur (Brazilian Ministry of Tourism), with offices at Av. Eusébio Matoso, 218, Pinheiros, São Paulo, Brazil. Contact: hello@wayfareragency.com.

What WAYFARER Agency does

WAYFARER Agency organises travel: events, journeys, experiences, accommodation, villas, boats and air transport. We provide travel agency services such as planning, accommodation, transport, reservations, concierge and on-the-ground support, and we act as an intermediary between you and the suppliers who deliver each service.

This site is not a shop

Nothing on this site is an offer of sale or a guarantee of availability. The events, hotels, boats and dates shown are references to the kind of travel we organise. Prices, conditions and availability are given in a proposal, always in response to an enquiry.

No booking exists until you receive a written proposal, agree to it, and make the agreed payment.

Enquiries

Submitting the form creates no obligation on either side. We answer every enquiry, but we may decline a request when we cannot serve it to the standard we work to.

Our role as intermediary

Hotels, restaurants, charter operators, airlines and event organisers are independent companies with their own terms. We choose each one carefully and we answer for the organisation of the trip, as provided by law. The delivery of each service is the responsibility of the company providing it.

Private aviation is always contracted through operators certified by the relevant authorities.

Independence from events

We do not organise, produce, sponsor or represent the events, festivals, competitions, shows, parties or venues mentioned on this site, unless this is expressly stated on the event page. We are not authorised resellers or official partners of any organiser unless that status is stated and can be shown. The word “official”, where it appears, refers only to products and access so named by the organiser itself.

Use of names and trademarks

Event names, brands, designers, artists and venues belong to their owners. They appear on this site only to identify the destination or occasion of the trip, as a reference needed to describe the service, and do not indicate partnership, licence, sponsorship or endorsement. We do not use logos, visual identity or campaign materials of third-party events.

Event access

Tickets, boxes, hospitality and backstage experiences depend on third parties and on availability at the time of request. We work only with access obtained legitimately: products sold by the organiser, through its authorised channels and partners, or by suppliers entitled to sell them. Our proposal states what is included, who provides each access and the conditions that apply, and we confirm only what is secured in writing.

Tickets and prices

Tickets are purchased through each event's official sales channels. Where the organiser requires named tickets or prohibits transfer, the purchase is made by you directly, in your name, or in your name with your details, and WAYFARER Agency provides only the support and organisation service. In our proposals the ticket is shown at its face value, separately from the agency's fee for its services. We never charge more than the organiser's face value for the ticket itself.

Availability and confirmation

Ticket releases, categories and access depend on availability in the organiser's official channel. No proposal is final, and nothing is charged for a ticket before its availability is confirmed. If a product sells out before purchase, you will be told and may choose another category or cancel, with a full refund of anything paid for it.

Organiser terms

Admission to an event is subject to the terms and conditions, entry rules, age rating, security policies and regulations of the organiser and the ticketing platform. You receive these terms, or a link to them, before completing your booking.

Event changes and cancellations

Programme, line-up, times, venues and benefits are set by the organiser and may change. We will tell you about any change we become aware of and look for alternatives. Ticket refunds follow the organiser's policy and the law.

Sporting events

For sporting events we follow the specific legislation, including Brazil's General Sports Law (Law 14,597/2023). We do not use the symbols of sports organisations and do not offer tickets above face value.

Payments and cancellations

Amounts, deadlines, cancellation policy and rebooking rules are set out in each trip's proposal, as they vary with the suppliers involved. Many peak-season services are restricted or non-refundable, and this is stated before any payment. Your rights under the Brazilian Consumer Protection Code remain unaffected, including the right of withdrawal for distance contracts.

Documents and insurance

Travellers are responsible for keeping passports, visas and health requirements in order. We advise on what is needed, but obtaining it is always the traveller's responsibility. We recommend travel insurance on every international trip.

Site content and images

WAYFARER's text, photography, brand and visual identity are its property and may not be reproduced without written permission. Third-party images, where used, are licensed or press images credited to their source. The editorial content of WAYFARER magazine is independent of WAYFARER Agency's offers.

Rights holders

Organisers, brands and rights holders who believe any content on this site affects their rights may write to hello@wayfareragency.com, identifying the page and the right concerned. We reply within 2 business days and, where appropriate, revise or remove the content.

Personal data

Data needed to purchase named tickets is shared with the organiser and the ticketing platform for that purpose only, in accordance with Brazil's General Data Protection Law (LGPD). Other processing is described in our privacy policy.

Liability

We answer, as provided by law, for the organising services we provide. The staging, content and operation of events are the responsibility of their organisers. In cases of acts of God, force majeure, decisions by authorities, weather, third-party cancellations or changes to event calendars, we will work to find the best available alternative, and refunds will follow the terms of the proposal and the law.

Governing law

These terms are governed by Brazilian law. The courts of São Paulo, Brazil, have jurisdiction, without prejudice to a consumer's right to bring proceedings in their own place of residence.

Contact

Questions about these terms: hello@wayfareragency.com.