Frequently asked questions
Everything people ask before travelling with us.
Thirty-four direct answers. If yours is not here, write to us: we reply the same business day.
05WAYFARER
01What is WAYFARER Agency?
The travel and international relations agency of WAYFARER, the magazine that has covered travel, cars and the nights that are never announced since 2013. We build trips around dates, such as Formula 1, fashion weeks, art fairs, festivals and New Year, and take care of everything that comes with them: where you stay, the flight, the access and the table afterwards. One person follows the whole trip, from the first message to the flight home.
02Why an agency that was born from a magazine?
Because covering changes the access you have afterwards. Thirteen years at the races, the shows, the fairs, on board and at the table: with Patek Philippe in Geneva, with Lamborghini at Pebble Beach, on board Kalizma, with Explora Journeys at the Monaco Grand Prix. That is the route the agency takes when you ask for a paddock, a seat in the room or a table that was already full.
03How is this different from a concierge or a traditional agency?
Three rules that do not change. We only offer what we know: no hotel, house or boat joins our list without our own check. Nothing is promised in the dark: only what is secured is presented as secured. And one point of contact: the same person from start to finish, with no hand-offs between departments. On top of that, a calendar of 50 dates through the end of 2027 and a written proposal with costs itemised.
04Who is WAYFARER for?
For people who travel for a reason: an event, a date, an occasion. Couples, families, groups of friends and companies taking guests. We look after those leaving Brazil and those coming to discover it.
05Do you work in English?
Yes. We work in English and Portuguese, and the whole site exists in both languages.
09How it works
06How do I start?
With a message on WhatsApp or through the form. Three lines are enough: the date, the place and who is travelling. If you do not know the place yet, tell us the occasion or the event and we will suggest where.
07How quickly do you reply?
The first reply goes out the same business day, always from a person, never an automated message. The written proposal arrives within 24 business hours. We work Monday to Friday, 9am to 7pm Brasília time, and during the trip someone is with you every day.
08What is in the proposal?
The trip on paper: the house or hotel, access, the table, transfers and the days in between, with costs itemised. What is already secured is shown as secured. What still depends on third parties is named as such.
09Do you sell ready-made packages?
No. We do not sell a package put together before the conversation, and there is no price list, because each trip is built once, around your dates and the way you travel.
10Will I always speak to the same person?
Yes. From the first message to the flight home, the same person looks after the trip. Nobody is passed to another department along the way.
11What if something changes during the trip?
One person follows along in your time zone, from arrival to the flight home. A schedule change, rain, a delayed flight: we sort it out. Tables, drivers and access are adjusted as the days go by.
12Do you check documents and visas?
Yes. Before confirming, we check documents, visas and requirements for every passport in the group. Everything sits in a single document, updated as things move.
13If I travel often, do I have to repeat everything each time?
No. After every trip, what worked and what did not is recorded for the next one. The person who looks after you already knows the room you prefer, the table that works and the pace of your trip.
14Do you have an app?
We do not need one. The conversation happens on WhatsApp, with the same person, and the trip lives in a single document that is updated with every change.
05Costs and payment
15How much does it cost to ask for a proposal?
Nothing. Writing to us costs nothing, and neither does the proposal. You decide only after seeing the trip on paper.
16How is WAYFARER paid?
We book hotels and houses at the same nightly rate you would pay directly, and almost always with courtesies you would not get on your own. Staff, chef, driver and everything around the stay are arranged and charged separately, item by item, before anything is confirmed. Whatever the arrangement, it is written in the proposal before you pay anything.
17Why is there no price list on the site?
Because the same trip changes in value with the dates, the category and the number of guests. We would rather send the right figure in writing than publish a number that does not apply to you.
18How do payments work?
Payments go to the suppliers, on each supplier’s terms, and we explain those terms first. Deadlines and cancellation rules arrive in writing before any payment.
19What if I need to change or cancel?
The rules belong to each supplier and you receive them in writing before paying. If you need to change, the same person handles the rebooking or cancellation within those rules.
05Access and events
20What does access mean at WAYFARER?
The part of the trip with no booking link: paddock and grid, a seat at a show, the after party, boxes and backstage at concerts, the table where there was none, terraces over the track, boats berthed at the circuit, brand experiences and closed ateliers.
21Do you guarantee access to any event?
We do not present what depends on third parties as if it were settled. Access depends on availability and on the organisers, so we only confirm what is guaranteed in writing in the proposal. When something still depends on someone, we tell you who.
22Which events do you cover?
Fifty dates through the end of 2027: Formula 1 in Monaco, Singapore, São Paulo, Las Vegas and Abu Dhabi, fashion weeks in Milan, Paris and São Paulo, fairs such as Frieze and Art Basel, festivals, Rio Carnival and New Year. The calendar is always kept up to date.
23What if the event I want is not on the calendar?
Write anyway. If we can do it properly, we build the trip. If we cannot, we say so straight away, rather than take on a date we will not deliver well.
24Do you have tables and boxes at the parties?
Yes, at the parties we work with. At the São Paulo Grand Prix, we have tables and boxes at the São Paulo Grand Prix Official Party, produced by Posh Club. For New Year in Jurerê, tables at Posh and Safari.
05Stays, flights and the sea
25How do you choose hotels and houses?
26Do you issue flights?
Yes, in first and business, always at the best fares we can find and with schedules that fit the event and the stay. We have twelve routes out of São Paulo.
27Do you arrange private jets?
Yes, only with operators certified by the competent authorities. The aircraft is chosen for the route and the number of passengers, not for what happens to be available.
28And boats and cruises?
29Do you arrange trips within Brazil?
Yes. New Year in Rio, Trancoso, Carneiros and Jurerê, Carnival at the Sapucaí, the São Paulo Grand Prix and places such as Fernando de Noronha. We also look after visitors coming to discover the country.
02Occasions and groups
30Do you arrange honeymoons, birthdays and family trips?
Yes. The reason changes the whole trip: the honeymoon that cannot go wrong, the family with more people and more rooms, the date already set that still needs a place.
31Do you look after groups and companies?
Yes. Groups of friends, families and companies taking guests to an event. Tell us the number of people in your first message, because it changes the stay, the access and the flight.
03Privacy and contact
32How do you protect my privacy?
We follow Brazil’s General Data Protection Law. On the site we only collect what you type into the form, we install no advertising pixels and we never buy contact lists. The details of your trip stay with the person who looks after it and with the suppliers who need them for the booking.
33Where is WAYFARER based?
In São Paulo, at V House, Av. Eusébio Matoso, 218, Pinheiros. We work Monday to Friday, 9am to 7pm Brasília time.
34What is the quickest way to reach you?
WhatsApp, on +55 11 97803 9440. We also reply at hello@wayfareragency.com and through the form on the site.
No question with that term. Ask us on WhatsApp and we will answer the same business day. WhatsApp ↗
Tell us the date. We will tell you what exists.
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